Ugh! Have I ever mentioned how much I don’t like shopping at Wal-Mart? Not only do I spend more if I’m not careful, I have had some really bad experiences using coupons there. Today was no exception.
I had just written a post about overage (HERE) and planned to use a few coupons to score some overage at Wal-Mart. The overage-producing coupons from newspaper inserts scanned without a glitch. The high-value Internet printable ones ($10 Glucerna – HERE, $4 Knox – HERE) beeped, and the cashier had to verify the amount of the coupon. When he tried to give me my total, the screen said COUPON LIMIT EXCEEDED – CALL MANAGER. So we had to wait for the Customer Service Manager to come, freeze the register, and take FOREVER to figure out what was wrong.
It was all about overage! Wal-Mart has a corporate policy (or so the CSM said) that they can’t take printable coupons that create overage. They can’t even adjust them down to the value of the items. They just plain can’t take them. So I had to wait for them to remove the items and coupons from my total. (Did I mention that it was making us LATE meeting my husband for dinner!?!? Did I also mention that they didn’t take the Knox off my total… they charged me a SECOND TIME for them!?!? I now have to make another trip in to get back the $1.34 x 4 for items I never took home.)
Then I took the same coupons to Kroger in hopes of getting some overage there. No luck. However, they were able to manually put in the amount of the items so I could get them free.
Lessons Learned……. Wal-Mart does allow overage, but only for coupons that come from the newspaper inserts. Internet printables can’t be worth more than the items, or you can’t use them at all. Kroger doesn’t allow overage on Internet printables (not sure about coupons from inserts), but they will adjust the coupon down so you can get items free.
I hope that my frustrating experiences today will help you have smoother sailing through the checkouts!
