I happened to stop at another CVS store on the way home from work today. Both the CVS near home and the one near my office were out of the Dove + Men, and I was hopeful that this store might have some. They did!! Yay!
I loaded up my cart with just over $30-worth of merchandise and headed for the checkout. I had a $5 off $30 coupon in-hand along with several other coupons and my $10 ECBs. All told, I should have only spent $10.98 and gotten back $15.98 in ECBs. It was a very simple transaction.
Until the cashier informed me that my after-coupon total was under $30, and she couldn’t allow me to use my $5 off coupon.
WHAT?
I kindly informed her that the other stores where I shop (both local!) always took the $5 off coupon first and then rang my manufacturers’ coupons. I was pretty calm, and she was nice enough to get her manager. He let me know that the $5 was only after coupons. I think both were a little shocked when I asked her to void the transaction and give me back my coupons. I kept my cool but let them know that I would not be shopping in their store ever again. I’ll stick to my other two stores.
Lesson learned….
I guess I need to check on coupon policies before I shop. I assumed that this store was just like our other local stores, but I was wrong. Though I asked about using expired CRT coupons (which they don’t allow – my other two stores do), I didn’t ask about the $5 off $30. I thought it was a national policy.
Assume nothing.
